It is an unfortunate reality of the practice of law that some clients will unjustifiably file complaints or sue for malpractice. An attorney must represent many kinds of people, some of whom may be unstable, and others who may have unrealistic expectations.

Without solid documentation to refute claims of inaction or failure to communicate with a client, your firm could be at risk. A LOTS system permanently documents all actions taken on a case so that any false client claims of inaction or lack of communication can be easily and instantly refuted without the need to search through phone message pad slips, research materials, and other obscure documentation.

This prevents wasting valuable firm time gathering defensive information,  thus adversely impacting current case work. As every attorney knows, a prompt and thorough response to complaints minimizes their potential to escalate into a serious threat to  your practice.